Noosa River Fishing Safaris | Terms & Conditions

TERMS & CONDITIONS

Definitions

Customer / You – the customer of Noosa River Fishing

Operator – the qualified person in charge of the vessel

Noosa River Fishing / We / Us – the business running the charter(s)

Refunds & Returns

Refunds due to customer cancellation(s)

To be eligible for a refund on a booked charter, a Customer of Noosa River Fishing must:

inform Noosa River Fishing at least 48 hours prior to group bookings
inform Noosa River Fishing at least 7 days prior to private charters

Cancellations and Reschedules

Noosa River Fishing reserves the right to cancel the charter in the event of dangerous weather and a suitable reschedule will be arranged. Other reasons for Noosa River Fishing cancelling a charter include:

vehicle (boats & cars) un-availability
vehicle (boats & cars) breakdown
industrial action taking place in harbors where charters depart from

Non-refundable items

Any gift voucher(s) purchased on Noosa River Fishing’s website is non-refundable.

Non-returnable items

Items such as these left on in our vehicles (boats & cars) will only be held for 7 days:

sunglasses
hats
clothes
towels
any fishing equipment owned by the Customer, and not by Noosa River Fishing

Collection of any of these items will require the Customer to arrange a time with Noosa River Fishing to collect them from Noosa River Fishing’s office. The following items will not be returnable after a charter has taken place:

food
drinks

Refund procedure

Once your request for a refund is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

Noosa River Fishing does not exchange charters or gift vouchers for other charters or vouchers.

Conduct for charters

Before the Charter

Customers are to arrive for their charter 15 minutes before departure. Bring a hat & sunscreen, as well as appropriate clothing to protect you from possible sunburn.

During the Charter

Alcohol

Alcohol is permitted on board the vessel but must be brought in moderate amounts. Passengers must be 18 years or over to consume alcohol. It is the responsibility of the passengers to abide by all alcohol consumption rules and to act responsibly when consuming alcohol to avoid any unsafe or anti social behaviour. There may be times when we consider it appropriate to refuse or prohibit passengers to consume alcohol at any time during the charter. You agree that this is our absolute right and refusal by any person on board to adhere to our request will result in an immediate cessation of the operation of the charter. You agree to be responsible for any guests brought onto the vessel and you agree to forfeit of any payment made to us in such circumstances.

Alcohol consumption does affect your ability to adapt to the conditions present at sea and we highly recommend you have plenty of food and water available when consuming alcohol.

Conduct

It is required that all passengers behave in a safe and respectful manner to all staff, other passengers and our property. Any abusive or inappropriate behaviour on board will not be tolerated and could result in removal from the charter. Illegal activity is expressly prohibited and will result in removal from the charter. You agree to be responsible for the conduct of any guests brought onto the vessel and you agree to forfeit any payment made to us in such circumstances.

Smoking

Smoking is not permitted inside the vessels cabin. Smoking is only allowed on the outside deck, however respect and care for the environment is required. Appropriate ash trays for cigarette butts are provided onboard the vessel.

Indemnity

The Customer agrees to indemnify and hold harmless Noosa River Fishing, its Operators and employees, from and against any and all losses, claims, actions, costs expenses, fees, damages, fines and liabilities including reasonable legal fees caused by any negligent act or omission by the Customer or members of the Customer’s group.

Noosa River Fishing emphasise the risks of personal injury or loss of life, damage to or loss of property that can be sustained on boats.

While we adhere to the strictest of safety procedures in all our operations, there are inherit risks associated with such activities. By making a booking, you acknowledge, agree and understand that we offer recreational services and activities (as defined in the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law) and that there may be risks of personal injury, loss of life, damage to or loss of property that can be associated with these activities.

You acknowledge that this warning constitutes a ‘risk warning’ in accordance with the relevant legislation including the Civil Liability Act 2003 (QLD) and agree that you have chosen to participate in our services of your own volition. You agree that, to the maximum extent permitted by law, your right to sue for personal injury and death caused by any breach (that does not constitute a reckless breach by us) of statutory consumer guarantees under Schedule 2 of the Competition and Consumer Act 2010 (Cth) are excluded.

This Website

The Noosa River Fishing website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions. You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.